Keeping your information secure is our responsibility

motec ("we", "our", "platform") operates a safe and trusted online gaming service for users in Bangladesh. Your privacy is very important to us. This privacy policy explains how motec collects your personal information, the purposes for which it is used, how long it is stored, and under what circumstances it may be shared with third parties.

This policy applies to the motec website, mobile version, and other digital services. By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.

2.1 Information you provide directly

During account registration and use of our services, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Government-issued identity document details (when identity verification is required)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information

2.2 Automatically collected information

When you use our platform, we may collect the following information through technical means:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Data collected through cookies and similar tracking technologies

motec uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To ensure gaming features, financial transactions, and customer support.
• Security & prevention: To detect and prevent fraud, money laundering, and other unlawful activities.
• Responsible gaming: To monitor your gaming habits and provide responsible gaming tools.
• Communication: To send important account notifications, transaction confirmations, and support.
• Service improvement: To improve our platform and user experience.

4.1 What cookies are and why they are used

Cookies are small text files stored on your device. motec uses cookies for the following reasons:

• To keep your login session active and secure
• To remember your preferences and settings
• To analyse platform performance
• To detect and prevent fraud

4.2 Cookie control

You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

5.1 Sharing information with third parties

motec does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Payment processors: To complete financial transactions with bKash, Nagad, Rocket, and banking partners.
• Technology partners: Contracted service providers for platform operations and cybersecurity.
• Legal obligations: In response to legal directives, court orders, or legitimate requests from government authorities.
• Fraud prevention: To assist relevant authorities in investigating unlawful activities.

5.2 International data transfers

Some of motec's technology infrastructure may operate on servers located outside Bangladesh. In such cases, we ensure that internationally recognised data protection standards are properly followed. SSL encryption and other industry-standard security measures keep your information secure.

6.1 Retention period

motec retains your personal information only for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.

6.2 Data deletion requests

You may request that your data be deleted. Please note that financial transaction records and identity verification information may be required to be retained for a specified period due to legal obligations. Contact our support team to request data deletion.

As a motec user, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to have incorrect or incomplete information corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to object: The right to object to your information being used for marketing purposes.
• Data portability: The right to receive your information in a structured format.
• Withdrawal of consent: The right to withdraw your consent to our data processing at any time.

To exercise these rights or to learn more, please contact our support team.

8.1 Technical security

motec uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encrypted database storage
• Regular security audits and vulnerability testing
• Two-step verification feature
• Automated suspicious activity detection

8.2 Organisational security

Our staff are granted access only to the minimum amount of information necessary. Regular training on data protection is provided. In the event of a data breach, we are committed to promptly notifying affected users.

motec's services are for users aged 21 and over only. We do not knowingly collect personal information from minors. If we become aware that we hold information about a minor, we will immediately delete that information and close the relevant account. The identity verification process helps ensure this protection.

motec reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.